We appreciate that buying art online can be daunting and so we offer a Seven-Day Money Back Guarantee on works purchased sight-unseen.
If you are not entirely happy – return it to us in the same condition it arrived and you will be fully refunded for the artwork *(this is not applicable for commissioned artworks or photographic works).
Art on Avenues offers a seven-day money back guarantee on artwork that has been purchased without prior viewing ( *excluding commissioned artwork). In the event that your online purchase does not meet your expectations, you may return it within seven days of receiving the order. We will issue you a full refund or credit on the price of the art and pay for the return shipping of artworks within South Africa. Due to their nature and the immense risk of damages, photographic works are not suitable for return and therefore are excluded from our Returns Policy.
You must ensure that the artwork is securely packaged for return shipping. We will not accept returned items from customers that have been damaged in transit to the gallery due to insufficient packaging. If this is the case, the item will be returned to the customer at the customer’s expense. Acceptance of returns outside of the 7 days time frame will be at the discretion of Art on Avenues.
*Client is liable for the cost of the initial shipping.
** Client is liable for the cost of the return on artworks shipped.
*This is not applicable for commissions or photographic works.
If you would like to return an item, please email us at firstname.lastname@example.org within 7 days of receiving your artwork, stating your reason for wishing to return the item as well as the collection date and address. We will schedule a courier to collect the artwork and send you a confirmation email. Please print out this email and include it with the artwork being returned. We will refund your purchase after the artist has received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 working days.